Remote Support Disclaimer

Remote Support Only

LEVEL ONE SUPPORT provides remote-first IT support. International customers are supported remotely only. On-site support is not available outside selected local areas unless specifically agreed separately.

Customer Permission Required

Remote access is only used with customer permission during a support session. Customers may end the remote access session at any time.

Do Not Share Passwords

Customers should not send passwords through forms, email, chat, screenshots, or messages. If login help is required, we will guide customers through safer steps.

Remote Support Limitations

Some issues may not be possible to fix remotely. These may include:

• Hardware damage or failed components
• Devices that cannot power on
• No internet connection at all
• Physical cabling or network installation
• Printer or router faults requiring physical inspection
• Account restrictions controlled by third-party providers
• Licensing or subscription problems controlled by vendors

Data Backup Responsibility

Customers are responsible for backing up important files before troubleshooting, changes, installation, cleanup, updates, or configuration work.

Third-Party Tools and Services

Remote support may involve third-party tools or services such as email providers, Microsoft 365, Google Workspace, remote access tools, payment providers, hosting providers, or internet service providers. LEVEL ONE SUPPORT is not responsible for outages, restrictions, policy changes, or issues caused by third-party providers.

No Guaranteed Fix

We will make reasonable efforts to diagnose and assist with the issue, but we cannot guarantee that every issue can be fully resolved remotely.