Refund Policy
This Refund Policy explains how refunds are handled for remote IT support services provided by LEVEL ONE SUPPORT.
Refund Before Session Starts
Refunds may be considered if the support session has not started and no remote diagnosis, troubleshooting, consultation, or preparation work has been provided.
After Support Has Started
Once remote diagnosis, troubleshooting, consultation, or support work has started, the fee may not be refundable because time and service have already been allocated.
Issues That Cannot Be Fixed Remotely
Some issues cannot be fully fixed remotely, especially hardware damage, dead devices, no-internet situations, cabling problems, or issues requiring physical inspection. In these cases, we may still charge for diagnosis, guidance, or time spent reviewing the issue.
Missed or Cancelled Sessions
If a customer misses a scheduled support session, we may reschedule depending on availability. Repeated missed sessions may not be eligible for refund.
Monthly Plans and Support Blocks
Monthly plans and prepaid support blocks are intended for scheduled or ongoing support. Refunds for unused time may be reviewed case by case, but are not automatically guaranteed.
Payment Provider Fees
If a refund is approved, payment provider fees, currency conversion charges, or bank charges may not be refundable depending on the payment provider.
How to Request a Refund
To request a refund review, contact us with your name, payment details, support request, and reason for the refund request.
Contact
For refund questions, contact us at:
support@levelonesupport.com