Terms of Service

Services Provided

LEVEL ONE SUPPORT provides remote IT support for common small business and home office technology issues, including computers, email, Microsoft 365, Google Workspace, printers, routers, WiFi, software, backup guidance, and basic website care.

Remote-First Support

International support is provided remotely only. Remote support may be delivered through email, chat, video call, screenshots, step-by-step guidance, or remote access tools with customer permission.

Service Limitations

Some issues may not be possible to fix remotely. These may include damaged hardware, devices that cannot power on, no-internet situations, physical cabling, hardware replacement, or problems requiring physical inspection.

Payment

Payment is required before the remote support session starts unless otherwise agreed in writing. We may accept payment through Wise, PayPal, Stripe, or bank transfer where available.

Customer Responsibility

• Provide accurate information about the issue
• Ensure you have permission to request support for the device, account, or system
• Back up important data before major troubleshooting or changes
• Keep passwords and sensitive account details secure
• Follow safety and security guidance during support

No Password Sharing

Customers should not send passwords through forms, email, chat, or screenshots. If login help is required, we will guide customers through safer steps.

No Guarantee of Complete Fix

We will make reasonable efforts to diagnose and assist with the issue. However, we cannot guarantee that every issue can be fully fixed remotely, especially if the issue involves hardware failure, third-party service outages, account restrictions, licensing problems, or physical installation requirements.