Privacy Policy

Information We May Collect

We may collect information that you choose to provide when requesting support.

• Your name
• Business name
• Email address
• Country or time zone
• Device type or support issue
• Screenshots, error messages, or support details you choose to send

How We Use Your Information

We use customer information to respond to support requests, confirm whether remote support is suitable, schedule sessions, provide troubleshooting, and improve our communication.

Remote Support and Access

Remote access is only used with customer permission during a support session. Customers may end a remote access session at any time.

Payment Information

Payments may be handled through third-party payment providers such as Wise, PayPal, Stripe, or bank transfer where available. We do not store full card details on our website.

Information Sharing

We do not sell your personal information. We may share information only when required to process payment, provide support, comply with law, or protect our service from misuse.

Data Security

We take reasonable steps to protect customer information. However, no online communication method is completely secure, so customers should avoid sending sensitive passwords or confidential access details.

Your Responsibility

Customers are responsible for keeping passwords, accounts, files, and backups safe. If login help is needed, we will guide you through safer steps instead of asking you to send passwords.